Terms and Conditions
Effective Date: 1st June, 2026
Welcome to Hotel Francilia. These Terms and Conditions govern the use of our website, facilities, services, and accommodations. By making a reservation, accessing our website, or using our services, you agree to be bound by these Terms and Conditions.
1. Reservations and Bookings
All reservations are subject to room availability and confirmation by Hotel Francilia.
Guests must provide accurate and complete information when making a reservation.
Hotel Francilia reserves the right to refuse or cancel any reservation if incorrect information is provided.
2. Check-In and Check-Out
Standard check-in time is 2:00 PM.
Standard check-out time is 12:00 PM.
Early check-in and late check-out requests are subject to availability and may incur additional charges.
3. Payment Terms
Guests are required to pay all applicable charges associated with their stay.
Payment may be required in full or partially before check-in.
Additional charges incurred during the stay must be settled before departure.
4. Cancellation and Refunds
Cancellations and refunds are subject to Hotel Francilia's Refund and Cancellation Policy.
Guests are encouraged to review the policy before making reservations.
5. Guest Conduct
Guests agree to:
Respect hotel staff, guests, and property.
Comply with all hotel rules and regulations.
Avoid activities that may disturb other guests.
Refrain from illegal, dangerous, or disruptive behavior.
Hotel Francilia reserves the right to terminate a guest's stay without refund if their conduct violates these terms.
6. Property Damage
Guests are responsible for any loss, theft, or damage caused to hotel property during their stay.
The cost of repairs or replacement may be charged to the guest.
7. Visitor Policy
Visitors may be required to register at the reception desk.
Hotel management reserves the right to limit visitor access for security and operational reasons.
8. Personal Belongings
Guests are responsible for safeguarding their personal belongings.
Hotel Francilia shall not be liable for loss, theft, or damage to personal property unless caused by proven negligence on the part of the hotel.
9. Website Usage
By using our website, you agree:
Not to engage in unlawful or harmful activities.
Not to attempt unauthorized access to our systems.
Not to reproduce, copy, or distribute website content without permission.
10. Privacy
The collection and use of personal information are governed by our Privacy Policy.
11. Force Majeure
Hotel Francilia shall not be liable for delays, interruptions, or failure to perform obligations due to events beyond its reasonable control, including natural disasters, government actions, power outages, pandemics, or other unforeseen circumstances.
12. Limitation of Liability
To the fullest extent permitted by law, Hotel Francilia shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our facilities, website, or services.
13. Amendments
Hotel Francilia reserves the right to modify these Terms and Conditions at any time. Updated versions will be posted on our website and become effective immediately upon publication.
14. Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of Ghana.
15. Contact Information
For questions regarding these Terms and Conditions, please contact:
Hotel Francilia
Akaikrom, Cape Coast, Ghana
Phone: +233 553 416 125
Email: support@hotelfrancilia.com
By using our services or making a reservation, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.